All Systems Operational

GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
LogMeIn Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
LogMeIn Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
Purchase & Subscription Operations Operational
New purchases Operational
Self Serve Operational
Trial initiation Operational
Subscription Management Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GoToMyPC - Maintenance Oct 23, 2025 05:30-08:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 23rd, 2025, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour and 30-minute maintenance window.

What to expect:
GoToMyPC customers may expect 5 minutes of downtime.

We would like to thank you for your patience and understanding during this time.
Posted on Oct 21, 2025 - 07:49 UTC

GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, OpenVoice - Maintenance Nov 8, 2025 05:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 05:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 2025 - 19:53 UTC
Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, OpenVoice and GoTo APIs will conduct service maintenance on the following date and time, as listed below. Our team will take all necessary actions to minimize service interruptions during this event.

The maintenance will occur on the date and time listed below.

Date and Time: November 8th, 2025 at 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the switchback, GoToMeeting, GoToWebinar, GoToTraining, GoTo APIs, GoToStage, and OpenVoice products will not be available.

We would like to thank you for your patience and understanding during this time.
Sep 19, 2025 - 06:42 UTC

GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, OpenVoice - Maintenance Nov 9, 2025 05:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 05:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 2025 - 19:56 UTC
Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, OpenVoice and GoTo APIs will conduct service maintenance on the following date and time, as listed below. Our team will take all necessary actions to minimize service interruptions during this event.

The maintenance will occur on the date and time listed below.

Date and Time: November 9th, 2025 at 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the switchback, GoToMeeting, GoToWebinar, GoToTraining, GoTo APIs, GoToStage, and OpenVoice products will not be available.

We would like to thank you for your patience and understanding during this time.
Sep 19, 2025 - 06:45 UTC

Rescue, Live Guide and Live Lens,LogMeIn Pro/Central,Join.Me, Hamachi, Resolve, GoTo Connect, GoToMyPC - Maintenance Nov 15, 2025 06:00-08:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

The maintenance will occur on the date and time listed below.

Date and Time: November 15th, 2025 , 6:00 AM to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour (120 minutes) maintenance window.

What to expect:
During the maintenance window, up to 120 minutes of service impact is expected, and the products listed below will be temporarily unavailable:

Rescue, Live Guide and Live Lens:

Rescue sessions that are already started and picked up will continue without interruption, so technicians can keep working as usual.

The following features will not be available during the maintenance
Registering new accounts
Technician and admin logins
Accessing or making changes on the website (including purchases)
Starting a new session, transferring, holding, or closing sessions
No historical session data will be lost and will again be available after the maintenance is complete.

LogMeIn Pro and Central:
Existing remote access sessions will remain active, and the users can continue to work with no interruption.

The following features will not be available during the maintenance
Registration or creating new accounts
Logging in to Central or the My Computers page
Accessing or making changes on the website (such as user management, subscriptions, purchases, reports)
Accessing features through the API (including desktop and mobile LogMeIn Clients)
Starting new remote access sessions (remote control, file manager, dashboard, etc.)
Host login or logout
Adding new hosts or changing host subscriptions
Executing O2M tasks

Join.Me:
Existing join.me sessions (both voice and screen sharing) will continue without interruption. However, you won't be able to use certain in-app features, such as starting or stopping recordings, mute, and chime, during maintenance.

The following features will not be available during the maintenance
Registering new accounts
Starting a new screen sharing or VoIP audio session
Starting a new phone audio session
Joining an existing screen sharing session (including reconnecting)
Accessing or making changes on the website (including purchases)

Hamachi:
Existing network connections will not be interrupted.
The following features will not be available during the maintenance
Registering new accounts
Accessing or making changes on the website (including purchases)
Adding new hosts to your network
Hosts coming online or going offline in networks

Resolve:
The Commerce part in Admin Centre will be affected, users can't buy or assign licenses, download invoices and process quotes.

GoTo Connect:
Cannot do self-serve purchase activities (add seats, modify subscriptions), download invoices and process quotes.

GoToMyPC:
GoToMyPC users with TFA setup won't be able to login during the maintenance.

We would like to thank you for your patience and understanding during this time period.
Posted on Oct 15, 2025 - 12:09 UTC
Oct 22, 2025

No incidents reported today.

Oct 21, 2025
GoTo Connect VoIP Phones Calls - Audio degradation
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Oct 21, 16:52 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Oct 21, 16:27 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Oct 21, 16:23 UTC
Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issue for outbound calls.

Our engineers are working to identify the issue and will provide another update shortly.
Oct 21, 15:51 UTC
Oct 20, 2025
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application.
Resolved - All GoTo products are now fully operational. We have confirmed that services have returned to normal performance levels. We appreciate your patience during this incident.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Oct 20, 22:10 UTC
Update - We are continuing to monitor the behavior of all GoTo products and expect to be fully operational soon. Services are stabilizing and we are seeing positive progress across our platform.
Oct 20, 20:27 UTC
Update - We are continuing to monitor the behavior of all GoTo products. AWS is currently experiencing ongoing instability which may cause temporary side-effects in functionalities of GoTo products as the situation progresses. We are seeing signs of recovery and stability and will continue to monitor.

Our Customer Support phone system is gradually coming back online following this outage. Customers can continue to use support.goto.com for self-service and AI assistant.
Oct 20, 18:19 UTC
Update - We are continuing to monitor the behavior of all GoTo products. AWS is currently experiencing ongoing instability which may cause temporary side-effects in functionalities of GoTo products as the situation progresses.

At this moment, our Customer Support phone system is currently down as a result of this outage. Customers can use support.goto.com for self-service and AI assistant, but will not be able to dial in to reach our Support team.
Oct 20, 17:29 UTC
Update - We are continuing to monitor the behavior of all the GoTo products. At this time, AWS reported a new period of instability, which might have some temporary side-effects in functionalities of GoTo products as the situation progresses.

This incident also affects the ability for our customer care team to respond to phone calls. You may subscribe to updates in this status page to receive notifications.
Oct 20, 14:59 UTC
Update - All of the affected GoTo products have recovered and normal operation is expected. Due to the extent of the incident in our third-party cloud provider, there might be some isolated latency in asynchronous tasks, but these are expected to catch up shortly. Our engineering teams remain engaged in close monitoring to ensure long term stability.
Oct 20, 10:29 UTC
Monitoring - We are continuing to closely monitor the outage at our third-party cloud service provider, which has impacted the functionality of our products. Our call center is also affected, and as a result, customers may experience difficulties reaching our support team.
Our engineers are actively implementing necessary fixes and working to restore our services as quickly as possible. We will provide another update shortly
Oct 20, 09:37 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Oct 20, 08:34 UTC
Investigating - We are actively investigating reports that GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC (Web Experience), & GoTo Resolve customers may be experiencing issues while accessing the application.

Our engineers are working to resolve the issue and will provide another update shortly.another update shortly.
Oct 20, 08:16 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025
GoTo Assist Corporate - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 18th, 2025, 06:00 AM to 11:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5-hour maintenance window.

What to expect: GoToAssist Corporate customers may observe intermittent connectivity issues during the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Sep 4, 00:52 UTC
Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Rescue Maintenance - SAML Certificate Update 2025
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:00 UTC
Scheduled - As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.


Date and Time: Monday October 13th, 2025, between 09:00 AM to 10:00 AM UTC

Purpose: The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on October 29th, 2025. Therefore, we will be renewing the certificate on October 13th.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.

If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:

https://secure.logmeinrescue.com/Account/Login/Sso (https://secure.logmeinrescue.com/Account/Login/Sso)

https://secure.logmeinrescue.eu/Account/Login/Sso (https://secure.logmeinrescue.eu/Account/Login/Sso)

https://secure.logmeinrescue-enterprise.com/Account/Login/Sso (https://secure.logmeinrescue-enterprise.com/Account/Login/Sso)

https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso (https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso)

then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:

https://secure.logmeinrescue.com/sso/saml2/metadata (https://secure.logmeinrescue.com/sso/saml2/metadata)

https://secure.logmeinrescue.eu/sso/saml2/metadata (https://secure.logmeinrescue.eu/sso/saml2/metadata)
or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata (https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata)

https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata (https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata)

then you may need to re-import this metadata into your Identity Provider after we complete the renewal.

How do I know if I am impacted?

Both conditions must be met for your account to get account.

1) If the account signs into SSO via SP (software provider) by going directly to secure.logmeinrescue.*
AND
2) The company's Identity Provider / IT Admin configured SSO using Rescue metadata (downloaded at one of the mentioned URLs above)

There is not a way for anyone at GoTo to know if Rescue metadata was used in previous configurations.

The Rescue SAML certificate renews each year.

The certificate in the Rescue Admin Center> Global Settings is the metadata from the company's Identity Provider, not Rescue, and is a different certificate.

If you are not sure if you are affected, the best practice will be to reach out to your Identity Admin or whomever set up your SSO configuration to ask if Rescue metadata was imported into your Identity Provider.

If that answer is "No" then no action is needed.

If that answer is "Yes" then action is needed.

If the answer is "Yes" and they need the certificate before it expires, please contact our Support team.

If you have any further questions regarding this event, please feel free to contact the GoTo Team.

We would like to thank you for your patience and understanding during this time period.
Sep 16, 11:03 UTC
GoTo Assist Remote Support - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.


Date and Time: October 13th, 2025, 05:00 AM UTC to 06:00 AM UTC


Purpose: This maintenance is to ensure and maintain system performance and stability.


Duration: All maintenance will be performed within the 1-hour maintenance window.


What to expect: During the maintenance window, GoTo Assist Remote Support customers may not be able to start or join remote sessions in both v4 and v5, to access Unattended Access device list, to use recording and reporting. In-flight sessions will remain active but reporting and recording data may be lost if the session ends during the maintenance. Customers may see “GoToAssist systems are unavailable” error messages.

We would like to thank you for your patience and understanding during this time period.
Oct 12, 15:47 UTC
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Oct 8, 17:32 UTC
Monitoring - A fix for missing recordings in GoTo Assist has been deployed and are monitoring for its stability.
Oct 8, 16:56 UTC
Update - Our engineers have corrected the audio quality issues for GoTo Webinar and continue to investigate issues with G2ARS.

We will continue to monitor the situation and will provide another update shortly.
Oct 8, 10:26 UTC
Update - We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio issues.

Our engineers are working to identify the issue and will provide another update shortly.
Oct 8, 08:12 UTC
Update - We are continuing to investigate this issue. At this time, some GoTo Webinar customers may be experiencing audio quality issues during their sessions.

Our engineering team is actively working to identify the cause and implement a solution. We will provide another update as soon as more information becomes available.
Oct 8, 08:09 UTC
Identified - We continue to investigate reports from some GoTo Assist Remote Support customers regarding intermittent slowness, occasional empty unattended device lists on the web and issues with session recordings created in the past 48 hours.

Our engineering team continues to work towards mitigation, and we will provide another update as soon as it becomes available.
Oct 8, 06:53 UTC
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