GoTo Customer Engagement - Whatsapp campaign issues
Update - We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available.

We will post another update as soon as the situation progresses.
Aug 07, 2026 - 19:44 UTC
Identified - Our team is working on an issue regarding WhatsApp campaigns.

Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers.

- Customers cannot send campaigns or initiate outbound conversations
- Customers cannot onboard new WhatsApp numbers

SMS campaigns are unaffected by this and remain functional.

We are working with Meta to resolve this situation and will post an update as soon as possible.
Aug 04, 2026 - 18:11 UTC
GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Partial Outage
Customer Engagement Partial Outage
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
LogMeIn Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
LogMeIn Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
Goto Resolve Knowledge Base API Operational
Purchase & Subscription Operations Operational
New purchases Operational
Self Serve Operational
Trial initiation Operational
Subscription Management Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Unresolved incident: GoTo Customer Engagement - Whatsapp campaign issues.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central & Pro - Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 04:00 UTC
Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, scheduled maintenance will be conducted for LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central, and Pro during the date and time listed below, due to planned Vendor maintenance.

Date and Time: August 1st, 2026, 4:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is being performed due to planned maintenance by a third‑party vendor.

Duration: All maintenance will be performed within the 6-hour maintenance window.

What to expect: During the 6‑hour maintenance window, customers may experience a brief service interruption of approximately 30 minutes. The following impacts are expected for each product

LogMeIn Rescue: Applet, TechConsole, CallingCard download will be available; however, customers will be able to download the Rescue Applet without signing in.

GoToAssist Remote Support v5: Client application download may not work.

LogMeIn Central & Pro: Installer downloads may experience degraded performance, and remote control functionality will be unavailable.

Workaround for LogMeIn Central and Pro:
Remote control sessions can still be initiated using the desktop application by following the steps below:

* Download the desktop application directly (if already installed, no download is required).
* Install the desktop application.
* Log in using the desktop application.
* Start the remote control session directly from the desktop application instead of the website.

We would like to thank you for your patience and understanding during this time.
Jun 24, 12:10 UTC

Jul 31, 2026

No incidents reported.

Jul 30, 2026

GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 05:30 UTC
Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event.

Date and Time: July 30th, 2026, 5:30 AM to 8:00 AM (UTC)

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2.5-hour-maintenance window.

What to expect: During the maintenance window, the application will be unavailable for 5 minutes. Customers will not be able to start new sessions during those 5 minutes, whereas there will be no impact on ongoing sessions.

We would like to thank you for your patience and understanding during this time.
Jul 28, 04:39 UTC

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

GoToAssist Service Desk - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, the GoToAssist Service Desk team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event.

Date and Time: 26/Jul/2026, 4:30 AM to 7:30 AM (UTC)

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: During the maintenance window, GoToAssist Service Desk will be unavailable.

We would like to thank you for your patience and understanding during this time.
Jul 20, 07:16 UTC
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