Status: resolved - 2024-05-22 21:25:42 UTC We have confirmed that the issue has been resolved and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Status: monitoring - 2024-05-22 21:04:27 UTC Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Status: identified - 2024-05-22 20:43:36 UTC Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Status: investigating - 2024-05-22 20:32:05 UTC Our engineers continue to investigate the issue, we will provide an update shortly.
Status: investigating - 2024-05-22 19:09:27 UTC Our engineers continue to investigate the issue, we will provide an update shortly.
Status: investigating - 2024-05-22 16:59:11 UTC We are actively investigating reports that some GoTo Resolve customers may be difficulties in starting sessions and computers offline.
Our engineers are working to identify the issue and will provide another update shortly.