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Rescue Maintenance - SAML Certificate Update 2024

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 10:36 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 22nd, 2024, 9:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.

If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:

https://secure.logmeinrescue.com/Account/Login/Sso
https://secure.logmeinrescue.eu/Account/Login/Sso
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso

then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:

https://secure.logmeinrescue.com/sso/saml2/metadata
https://secure.logmeinrescue.eu/sso/saml2/metadata or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata
then you may need to re-import this metadata into your Identity Provider after we complete the renewal.

We would like to thank you for your patience and understanding during this time period.
Oct 4, 2024 10:36 - Oct 22, 2024 09:00 UTC

GoTo Connect (Business Communication) Operational

VoIP Calls - Deskphones Operational

VoIP Calls - GoTo Connect Web Operational

VoIP Calls - GoTo Connect Mobile Operational

PSTN Calls - Inbound Operational

PSTN Calls - Outbound Operational

Messaging - SMS Operational

Messaging - Chat Operational

Administration Portal Operational

Fax Operational

Contact Center (Business Communication) Operational

Contact Center Operational

CC-Pro Operational

Grasshopper (Business Communication) Operational

Grasshopper Operational

Customer Engagement (Business Communication) Operational

Customer Engagement Operational

GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational

GoTo Meeting Operational

GoTo Webinar Operational

GoTo Training Operational

OpenVoice Operational

GoTo Stage Operational

join.me Operational

GoTo Resolve (Remote Support) Operational

Devices Operational

Helpdesk Operational

MDM Operational

Remote Execution Operational

Reporting Operational

Support Operational

Miradore (Mobile Device Management - MDM) Operational

Miradore Operational

Rescue and GoToAssist (Remote Support) Operational

Rescue Operational

GoTo Assist Remote Support v5 Operational

GoTo Assist Remote support v4 Operational

GoTo Assist Service Desk Operational

GoTo Assist Corporate Operational

GoTo Assist SeeIt Operational

Rescue Live Control Operational

Rescue Live Guide Operational

Rescue Live Lens Operational

Rescue Lens Operational

GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational

Pro/Central Operational

GoToMyPC Operational

Hamachi Operational

GoTo API Operational

GoTo Assist Remote Support v5 API Operational

GoTo Meeting API Operational

GoTo Training API Operational

GoTo Webinar API Operational

GoTo Connect API Operational

GoTo Assist Service Desk API Operational

GoTo Assist Remote Support API Operational

GoTo Assist Corporate API Operational

GoTo Developer Center Frontend Operational

Admin API Operational

SCIM API Operational

Authentication API Operational

GoTo Resolve Recording and Session API Operational

GoTo Resolve MDM API Operational

GoTo StatusPage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 9, 2024

Rescue EU - Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 9th, 2024, 05:00 AM UTC to 06:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: All Rescue services will be available during the maintenance.

We would like to thank you for your patience and understanding during this time.
Oct 4, 10:14 UTC

GoToMeeting API - Issues in access tokens

Resolved - A small subset of customers using the GoToMeeting API might have observed issues with the GoTo Meeting API. The "Start Meeting" API was not functioning properly; it was returning the meeting link with an incorrect token that did not allow to initiate the meeting.

The issue started at 7:42 UTC on 7th October 2024 and was resolved by 22:59 UTC on 8th October. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Oct 9, 00:00 UTC

Oct 8, 2024

GoToAssist Service Desk - Scheduled Maintenance

Completed - The planned maintenance has been cancelled.
Oct 8, 08:58 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a GoToAssist ServiceDesk service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: 9th October, 2024 05:30 AM - 07:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration:
All maintenance will be performed within the 2 hours maintenance window.

What to expect:
The global search feature might be impacted during the maintenance window. There won't be any impact on the application.
Oct 7, 03:46 UTC

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

GoTo Connect calls audio

Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Oct 4, 18:57 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Oct 4, 18:49 UTC

Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Oct 4, 18:45 UTC

Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing call audio issues.

Our engineers are working to identify the issue and will provide another update shortly.
Oct 4, 18:37 UTC

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.