GoTo Connect - Inbound and outbound calls failing in Brazil
Update - Our engineers have already implemented mitigation and workaround measures to help minimize the impact. However, we remain dependent on our PSTN peer to fully resolve the issue.

We are monitoring the situation closely and will provide updates as new information becomes available.
May 16, 2025 - 21:54 UTC
Update - Our engineers are still engaged with the impacted PSTN peer, while working to put workarounds in place to mitigate customer impact.

We will provide another update shortly.
May 16, 2025 - 18:50 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 2025 - 17:17 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
May 16, 2025 - 17:14 UTC
Investigating - We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil.

Our engineers are working to identify the issue and will provide another update shortly.
May 16, 2025 - 17:07 UTC
GoTo Connect (Business Communication) Partial Outage
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Partial Outage
PSTN Calls - Outbound Partial Outage
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
LogMeIn Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
LogMeIn Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GoToAssist Corporate - Maintenance May 19, 2025 06:00-08:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 19th, 2025, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect:GoToAssist Corporate customers may observe intermittent issues with starting a session or logging into GoToAssist Account during the maintenance window. In-flight sessions will not be affected

We would like to thank you for your patience and understanding during this time period.
Posted on May 07, 2025 - 07:19 UTC

GoToAssist Corporate - Maintenance Jun 21, 2025 06:00-11:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 21st, 2025, 6:00 AM UTC to 11:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5-hour maintenance window.

What to expect:GoToAssist Corporate customers may observe intermittent connectivity issues during the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Posted on May 07, 2025 - 07:26 UTC
May 17, 2025

No incidents reported today.

May 16, 2025

Unresolved incident: GoTo Connect - Inbound and outbound calls failing in Brazil.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 8th, 2025, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
May 6, 06:13 UTC
May 7, 2025

No incidents reported.

May 6, 2025
GoTo Connect Integrations - missing call events report
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.
Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
May 6, 13:39 UTC
Monitoring - Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
May 6, 13:18 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
May 6, 13:06 UTC
Investigating - We are actively investigating reports that some Integrations customers may be experiencing missing call events report.

Our engineers are working to identify the issue and will provide another update shortly.
May 6, 12:49 UTC
May 5, 2025
Grasshopper - Issues with outbound calls
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
May 5, 13:48 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
May 5, 13:34 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
May 5, 13:26 UTC
Update - We are actively investigating reports that some Grasshopper customers may be experiencing issues with outbound calls not connecting properly.

Our engineers are working to identify the issue and will provide another update shortly.
May 5, 13:06 UTC
Investigating - We are actively investigating reports that some Grasshopper customers may be experiencing issues with the Grasshopper service.

Our engineers are working to identify the issue and will provide another update shortly.
May 5, 12:50 UTC
May 4, 2025

No incidents reported.

May 3, 2025
Grasshopper - Maintenance
Completed - The scheduled maintenance has been completed.
May 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Grasshopper will conduct a service maintenance on the date and time listed below.
Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: May 3rd, 2025, 08:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 60-minute maintenance window.

What to expect: The Grasshopper application will be inaccessible and dialing will be unavailable for a short duration of 15 minutes within the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Apr 11, 05:00 UTC
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