All Systems Operational
GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
GoTo Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToAssist Remote Support v4,v5 and GoTo Assist Service Desk - Maintenance Jan 25, 2025 07:00-10:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4, GoTo Assist Remote Support v5 and GoTo Assist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: January 25th, 2025, 7:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect:GoTo Assist Remote Support v4, GoTo Assist Remote Support v5 and GoTo Assist Service Desk customers may observe intermittent connectivity issues during the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Posted on Jan 16, 2025 - 10:00 UTC
GoToAssist Remote Support v4,v5 and GoTo Assist Service Desk - Maintenance Jan 26, 2025 07:00-10:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4, GoTo Assist Remote Support v5 and GoTo Assist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: January 26th, 2025, 7:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect:GoTo Assist Remote Support v4, GoTo Assist Remote Support v5 and GoTo Assist Service Desk customers may observe intermittent connectivity issues during the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Posted on Jan 16, 2025 - 10:01 UTC
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025
GoTo - Multiple services impacted
Resolved - This incident has been resolved.
Jan 19, 21:13 UTC
Monitoring - Our engineers have implemented a correction, and we are seeing impacted services beginning to recover.

We will continue monitoring the situation and provide a final update shortly.
Jan 19, 21:04 UTC
Update - We are aware of and actively investigating reports that multiple services are down.

Our engineers are investigating these, and we will provide update shortly.
Jan 19, 20:52 UTC
Investigating - Wr are aware of and investigating reports of multiple services impacted, including meetings, Contact Center, and voice services.

Our engineers are working to identify the issue and will provide another update shortly.reports o
Jan 19, 20:23 UTC
Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
GoTo Authentication API - Shutdown of api.getgo.com/oauth/v2
Completed - The scheduled maintenance has been completed.
Jan 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2 on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2.

What to expect:
Please take note that integrations that have not been migrated to the new GoTo Authentication API token retrieval host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/Authentication/New_Token_Retrieval_Migration_Guide/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.
Oct 21, 15:13 UTC
GoTo Connect API - Shutdown of api.jive.com
Completed - The scheduled maintenance has been completed.
Jan 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Connect API host api.jive.com on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Connect API host api.jive.com.

What to expect:
Please take note that integrations that have not been migrated to the new GoToConnect API host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/GoToConnect/GTC_Host_Migration/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.
Oct 17, 23:33 UTC
Jan 14, 2025
GoTo App missing Messaging tab
Resolved - Access to the messaging tab has been restored. If your account was affected, please log out and log back in to regain access. Alternatively, you can continue to use the GoTo mobile app to access your messages.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Jan 14, 18:38 UTC
Monitoring - We have implemented a fix and are currently monitoring the improvements. If your account is affected, please log out and log back in to regain access to the messaging tab.

We will continue monitoring the situation and provide a final update shortly.
Jan 14, 18:14 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jan 14, 17:51 UTC
Investigating - We are actively investigating reports that some users may be missing the Messaging tab

Our engineers are working to identify the issue and will provide another update shortly.
Jan 14, 17:35 UTC
GoTo Resolve, GotoAssist v5 and Live Lens - degradation in the recording service
Resolved - Between 9:30 and 10:30 UTC there was a degradation in the recording service. Some session recordings could have failed during this time.
Jan 14, 10:30 UTC
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage