Rescue Maintenance - SAML Certificate Update 2024
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 10:36 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 22nd, 2024, 9:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.

If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:

https://secure.logmeinrescue.com/Account/Login/Sso
https://secure.logmeinrescue.eu/Account/Login/Sso
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso

then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:

https://secure.logmeinrescue.com/sso/saml2/metadata
https://secure.logmeinrescue.eu/sso/saml2/metadata or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata
then you may need to re-import this metadata into your Identity Provider after we complete the renewal.

We would like to thank you for your patience and understanding during this time period.
Oct 4, 2024 10:36 - Oct 22, 2024 09:00 UTC
GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
GoTo Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
GoTo Assist SeeIt Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToMyPC - Maintenance Oct 16, 2024 05:30-08:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 16th, 2024, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Posted on Oct 10, 2024 - 12:44 UTC
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Rescue EU - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 9th, 2024, 05:00 AM UTC to 06:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: All Rescue services will be available during the maintenance.

We would like to thank you for your patience and understanding during this time.
Oct 4, 10:14 UTC
GoToMeeting API - Issues in access tokens
Resolved - A small subset of customers using the GoToMeeting API might have observed issues with the GoTo Meeting API. The "Start Meeting" API was not functioning properly; it was returning the meeting link with an incorrect token that did not allow to initiate the meeting.

The issue started at 7:42 UTC on 7th October 2024 and was resolved by 22:59 UTC on 8th October. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Oct 9, 00:00 UTC
Oct 8, 2024
GoToAssist Service Desk - Scheduled Maintenance
Completed - The planned maintenance has been cancelled.
Oct 8, 08:58 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a GoToAssist ServiceDesk service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: 9th October, 2024 05:30 AM - 07:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration:
All maintenance will be performed within the 2 hours maintenance window.

What to expect:
The global search feature might be impacted during the maintenance window. There won't be any impact on the application.
Oct 7, 03:46 UTC
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
GoTo Connect calls audio
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Oct 4, 18:57 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Oct 4, 18:49 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Oct 4, 18:45 UTC
Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing call audio issues.

Our engineers are working to identify the issue and will provide another update shortly.
Oct 4, 18:37 UTC
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

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