Resolved -
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Feb 27, 19:15 UTC
Monitoring -
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Feb 27, 18:42 UTC
Identified -
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Feb 27, 18:00 UTC
Update -
We are continuing to investigate the reports of call queue distribution issues.
Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.
Feb 27, 17:20 UTC
Investigating -
We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents.
Our engineers are working to identify the issue and will provide another update shortly.
Feb 27, 15:52 UTC
Resolved -
During the period from 08:04 to 9:10 UTC on February 27, a subset of GoTo Connect customers in Europe may have experienced issues receiving inbound PSTN calls.
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Feb 27, 10:30 UTC