As part of our commitment to providing exceptional service and reliability to our customers, scheduled maintenance will be conducted for Rescue, GoToAssist Remote Support V5, Central, and Pro during the date and time listed below, due to planned AppViewX maintenance.
Date and Time: March 7th, 2026, 4:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is being performed due to planned maintenance by a third‑party vendor.
Duration: All maintenance will be performed within the 6-hour maintenance window.
What to expect:During the 6‑hour maintenance window, customers may experience a brief service interruption of approximately 15–20 minutes. The following impacts are expected for each product
Rescue: Rescue Applet signing may be affected. Depending on your environment, this may result in temporary issues when downloading the Applet or establishing a connection.
GoToAssistRemote Support v5: Client application download may not work.
Central & Pro: Installer downloads may experience degraded performance, and remote control functionality will be unavailable.
Workaround for Central and Pro:
Remote control sessions can still be initiated using the desktop application by following the steps below:
* Download the desktop application directly (if already installed, no download is required).
* Install the desktop application.
* Log in using the desktop application.
* Start the remote control session directly from the desktop application instead of the website.
We would like to thank you for your patience and understanding during this time.
Posted on
Mar 06, 2026 - 11:35 UTC