Monitoring - We have implemented a fix and are currently monitoring the improvements. If your account is affected, please log out and log back in to regain access to the messaging tab.
We will continue monitoring the situation and provide a final update shortly.
Jan 14, 2025 - 18:14 UTC
We will continue monitoring the situation and provide a final update shortly.
Jan 14, 2025 - 18:14 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Jan 14, 2025 - 17:51 UTC
We will provide another update shortly.
Jan 14, 2025 - 17:51 UTC
Investigating - We are actively investigating reports that some users may be missing the Messaging tab
Our engineers are working to identify the issue and will provide another update shortly.
Jan 14, 2025 - 17:35 UTC
Our engineers are working to identify the issue and will provide another update shortly.
Jan 14, 2025 - 17:35 UTC
GoTo Connect (Business Communication)
Partial Outage
VoIP Calls - Deskphones
Operational
VoIP Calls - GoTo Connect Web
Operational
VoIP Calls - GoTo Connect Mobile
Operational
PSTN Calls - Inbound
Operational
PSTN Calls - Outbound
Operational
Messaging - SMS
Partial Outage
Messaging - Chat
Partial Outage
Administration Portal
Operational
Fax
Operational
Contact Center (Business Communication)
Operational
Contact Center
Operational
CC-Pro
Operational
Grasshopper (Business Communication)
Operational
Grasshopper
Operational
Customer Engagement (Business Communication)
Operational
Customer Engagement
Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools
Operational
GoTo Meeting
Operational
GoTo Webinar
Operational
GoTo Training
Operational
OpenVoice
Operational
GoTo Stage
Operational
join.me
Operational
GoTo Resolve (Remote Support)
Operational
Devices
Operational
Helpdesk
Operational
MDM
?
Operational
Remote Execution
Operational
Reporting
Operational
Support
Operational
Login
Operational
Miradore (Mobile Device Management - MDM)
Operational
Miradore
Operational
Rescue and GoToAssist (Remote Support)
Operational
Rescue
Operational
GoTo Assist Remote Support v5
Operational
GoTo Assist Remote support v4
Operational
GoTo Assist Service Desk
Operational
GoTo Assist Corporate
Operational
Rescue Live Control
Operational
Rescue Live Guide
Operational
Rescue Live Lens
Operational
Rescue Lens
Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access)
Operational
Pro/Central
Operational
GoToMyPC
Operational
Hamachi
Operational
GoTo API
Operational
GoTo Assist Remote Support v5 API
Operational
GoTo Meeting API
Operational
GoTo Training API
Operational
GoTo Webinar API
Operational
GoTo Connect API
Operational
GoTo Assist Service Desk API
Operational
GoTo Assist Remote Support API
Operational
GoTo Assist Corporate API
Operational
GoTo Developer Center Frontend
Operational
Admin API
Operational
SCIM API
Operational
Authentication API
Operational
GoTo Resolve Recording and Session API
Operational
GoTo Resolve MDM API
Operational
GoTo StatusPage
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoTo Authentication API - Shutdown of api.getgo.com/oauth/v2
Jan 15, 2025 13:00-14:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2 on the following date and time listed below.
Date and Time: January 15, 2025, 01:00 PM UTC
Purpose: This maintenance is to shutdown the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2.
What to expect:
Please take note that integrations that have not been migrated to the new GoTo Authentication API token retrieval host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/Authentication/New_Token_Retrieval_Migration_Guide/
Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.
We would like to thank you for your cooperation during this shutdown.
Posted on Oct 21, 2024 - 15:13 UTC
Date and Time: January 15, 2025, 01:00 PM UTC
Purpose: This maintenance is to shutdown the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2.
What to expect:
Please take note that integrations that have not been migrated to the new GoTo Authentication API token retrieval host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/Authentication/New_Token_Retrieval_Migration_Guide/
Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.
We would like to thank you for your cooperation during this shutdown.
Posted on Oct 21, 2024 - 15:13 UTC
GoTo Connect API - Shutdown of api.jive.com
Jan 15, 2025 13:00-14:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Connect API host api.jive.com on the following date and time listed below.
Date and Time: January 15, 2025, 01:00 PM UTC
Purpose: This maintenance is to shutdown the deprecated GoTo Connect API host api.jive.com.
What to expect:
Please take note that integrations that have not been migrated to the new GoToConnect API host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/GoToConnect/GTC_Host_Migration/
Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.
We would like to thank you for your cooperation during this shutdown.
Posted on Oct 17, 2024 - 23:33 UTC
Date and Time: January 15, 2025, 01:00 PM UTC
Purpose: This maintenance is to shutdown the deprecated GoTo Connect API host api.jive.com.
What to expect:
Please take note that integrations that have not been migrated to the new GoToConnect API host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/GoToConnect/GTC_Host_Migration/
Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.
We would like to thank you for your cooperation during this shutdown.
Posted on Oct 17, 2024 - 23:33 UTC