All Systems Operational
GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
GoTo Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToAssist Remote Support v4 and v5 - Maintenance Dec 7, 2024 07:00-10:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: December 7, 2024, 7:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect: During the maintenance window, customers may experience difficulties for a few minutes using the v4 web application (https://up.gotoassist.com/). The v4 desktop applications and in-flight support sessions will not be affected.

v5 customers may experience difficulties both in the web and desktop applications when starting or joining new support sessions, listing session recordings or handling v4 unattended devices. In-flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.
Posted on Dec 03, 2024 - 16:50 UTC
GoTo Authentication API - Shutdown of api.getgo.com/oauth/v2 Jan 15, 2025 13:00-14:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2 on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2.

What to expect:
Please take note that integrations that have not been migrated to the new GoTo Authentication API token retrieval host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/Authentication/New_Token_Retrieval_Migration_Guide/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.
Posted on Oct 21, 2024 - 15:13 UTC
GoTo Connect API - Shutdown of api.jive.com Jan 15, 2025 13:00-14:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Connect API host api.jive.com on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Connect API host api.jive.com.

What to expect:
Please take note that integrations that have not been migrated to the new GoToConnect API host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/GoToConnect/GTC_Host_Migration/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.
Posted on Oct 17, 2024 - 23:33 UTC
Past Incidents
Dec 6, 2024
GoTo Connect - Voice experience not available
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. Please reload the GoTo App if you still experience this issue.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Dec 6, 13:31 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

A reload of the GoTo App is necessary for customers who still do not see the Voice experience (Phone tab).

We will continue monitoring the situation and provide a final update shortly.
Dec 6, 13:23 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution. Customers affected by this should reload the GoTo App to correct this issue.

We will provide another update shortly.
Dec 6, 13:20 UTC
Update - We are continuing to investigate this issue.
Dec 6, 13:17 UTC
Investigating - We are actively investigating reports that some GoTo Connect customers may be not seeing the voice experience within the GoTo App.

Our engineers are working to identify the issue and will provide another update shortly.
Dec 6, 13:15 UTC
Dec 5, 2024
GoToMyPC - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting emergency service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: December 5th, 2024, 6:00 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Dec 5, 05:34 UTC
Dec 4, 2024
GoTo Connect - Issue dispatching call queues to agents
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Dec 4, 15:29 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that call queues are being properly dispatched to call queue agents now.

We will continue monitoring the situation and provide a final update shortly.
Dec 4, 15:10 UTC
Identified - Our engineers have identified the issue for dispatching calls to agents logged in call queues and are now actively working towards a resolution.

We will provide another update shortly.
Dec 4, 15:07 UTC
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 27th, 2024, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Nov 25, 11:00 UTC
Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024
GoToMyPC - Maintenance
Completed - The scheduled maintenance for GoToMyPC has been cancelled.
Nov 23, 12:15 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 24, 2024, 5:30 AM UTC to 9:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: GoToMyPC customers may experience an inability to initiate sessions for about 20 minutes during the maintenance window. Additionally, some in-flight remote sessions might be affected, potentially resulting in issues like screen freezes

We would like to thank you for your patience and understanding during this time period.
Nov 21, 12:35 UTC
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 23, 2024, 5:30 AM UTC to 9:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: GoToMyPC customers may experience an inability to initiate sessions for about 20 minutes during the maintenance window. Additionally, some in-flight remote sessions might be affected, potentially resulting in issues like screen freezes

We would like to thank you for your patience and understanding during this time period.
Nov 21, 12:34 UTC
Nov 22, 2024

No incidents reported.

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