All Systems Operational

GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
LogMeIn Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
LogMeIn Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
Purchase & Subscription Operations Operational
New purchases Operational
Self Serve Operational
Trial initiation Operational
Subscription Management Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Rescue, Rescue Live Lens, and Rescue Live Guide Maintenance Jul 22, 2025 08:00-14:00 UTC

As part of our commitment to providing exceptional service and reliability to our customers, we wanted to let you know that there will be an update on our Rescue media services. Once the update happens, all Rescue, Rescue Live Lens, and Rescue Live Guide accounts will use the new domains for media streaming. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: July 22nd, 2025, 8:00 AM UTC to 2:00 PM UTC

Purpose: To provide a better and more scalable service to our customers.

Who does it affect?

Admins who configure their firewalls to allowlist by domain. Below are the new URLs and the Link to our current allowlisting document for your reference. To allow media streaming, you need to add the new domains based on your account, whether Global, Global Enterprise, EU, or EU Enterprise.

->Global

1. Old URL: *.remoteview.logmein.com

New URL: *.console.logmeinrescue.com

Service Description: Main site and next-gen media

Service Port Usage: 3489/UDP or 443/TCP



2. Old URL: *.turn.console.gotoassist.com

New URL: turn.console.logmeinrescue.com

Service Description: TURN Server for next-gen media

Service Port Usage: 15000/UDP or 443/TCP


->Global Enterprise Region

1. Old URL: *.remoteview.logmein.com

New URL: *.console.logmeinrescue-enterprise.com

Service Description: Main site and next-gen media

Service Port Usage: 3489/UDP or 443/TCP



2. Old URL: *.turn.console.gotoassist.com

New URL: turn.console.logmeinrescue-enterprise.com

Service Description: TURN Server for next-gen media

Service Port Usage: 15000/UDP or 443/TCP


-> EU Region

1. Old URL: *.remoteview.logmein.com

New URL: *.console.logmeinrescue.eu

Service Description: Main site and next-gen media

Service Port Usage: 3489/UDP or 443/TCP



2. Old URL: *.turn.console.logeminrescue.eu

New URL: turn.console.logmeinrescue.eu

Service Description: TURN Server for next-gen media

Service Port Usage: 15000/UDP or 443/TCP


->EU Enterprise Region

1. Old URL: *.remoteview.logmein.com

New URL: *.console.logmeinrescue-enterprise.eu

Service Description: Main site and next-gen media

Service Port Usage: 3489/UDP or 443/TCP



2. Old URL: *.turn.console.logmeinrescue.eu

New URL: turn.console.logmeinrescue-enterprise.eu

Service Description: TURN Server for next-gen media

Service Port Usage: 15000/UDP or 443/TCP


When do I need to take action?
The new domains follow the same pattern as every other Rescue service and if the official allowlisting document has been followed, all new domains should be already whitelisted by your organization, please make sure that your firewall allows connection to:

Environment: Global
Master domain: *.logmeinrescue.com

Environment: Global, Enterprise
Master domain: *.logmeinrescue-enterprise.com

Environment: EU
Master domain: *.logmeinrescue.eu

Environment: EU, Enterprise
Master domain: *.logmeinrescue-enterprise.com


If your firewall blocks the master domains, you should allow the appropriate URL (listed above) as soon as possible. However, adding the new URLs to your firewall/proxy on or before 21st July is critical to avoid service disruption.


What if I allowlist by IP address instead of domains?
If your security solution is configured to allowlist by IPs, you will remain unaffected by these changes, and your Rescue Products will continue without interruption.

For further details, please visit https://support.logmein.com/rescue/help/allowlisting-and-rescue

We would like to thank you for your patience and understanding during this period.
Posted on Jun 20, 2025 - 08:47 UTC
Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
LogMeIn Pro/Central, Rescue, and GoToAssist v5 - Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 16:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 28, 2025, 4:00 PM UTC to 8:00 PM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

What to expect: Our engineers have taken all necessary measures to minimize service interruptions during the maintenance period. Therefore, we do not anticipate any impact on our products. All services will be available during the activity.

We would like to thank you for your patience and understanding during this time.
May 27, 17:37 UTC
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
Rescue, Live Guide and Live Lens,LogMeIn Pro/Central,Join.Me, Hamachi, Resolve, GoTo Connect, GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 21, 2025, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect:
Rescue, Live Guide and Live Lens:
Existing Rescue sessions started and picked up will remain active, and the technicians will be able to work on them. The following features will not be available during the failover: Registration, Technician, and Admin login, Accessing and changing anything on the website (including purchases) and any action which requires session state change (start a new session, transfer a session, hold and close a session).
No historical session data will be lost and will again be available after the maintenance is complete.

LogMeIn Pro and Central:
Existing remote access sessions will remain active, and the users can continue to work with no interruption. The following features will not be available during the failover: Registration, Login to Central and or My Computers page, Accessing and changing anything on the website (user management, subscription management, purchases, reports, etc..) and through API (including desktop and mobile LogMeIn Clients), Starting new Remote Access sessions (remote control, file manager, dashboard, etc.), Host login/logout, Adding new Hosts, Modifying Host subscriptions, Executing O2M tasks.

Join.Me:
Existing join.me sessions will not be affected (both voice and screen sharing), but you will not be able to access the in-app functionalities like start/stop recording, mute'm & chime. The following features will not be available during the fail-over: Registration, Starting a new screen sharing and VoIP audio session, Starting a new phone audio session, Joining an existing screen sharing session (including reconnecting), Accessing and changing anything on the website (including purchases)

Hamachi:
Existing network connections will not be interrupted. The following features won't be available during the fail-over: Registration, Accessing and changing anything on the website (including purchases), Add new hosts to a network, Host comes online / go offline in networks.

Resolve:
The Commerce part in Admin Center will be affected, users can't buy or assign licenses, download invoices and process quotes.

GoTo Connect:
Cannot do self-serve purchase activities (add seats, modify subscriptions), download invoices and process quotes.

GoToMyPC:
GoToMyPC users with TFA setup won't be able to login during the maintenance.

We would like to thank you for your patience and understanding during this time.
May 23, 04:00 UTC
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
GoToAssist Corporate - Maintenance
Completed - The planned maintenance has been cancelled.
Jun 18, 19:24 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: June 21st, 2025, 6:00 AM UTC to 11:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5-hour maintenance window.

What to expect:GoToAssist Corporate customers may observe intermittent connectivity issues during the maintenance window.

We would like to thank you for your patience and understanding during this time period.
May 7, 07:26 UTC
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

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