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Rescue Maintenance - SAML Certificate Update 2024

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 10:36 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 22nd, 2024, 9:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.

If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.

1. If the technicians in your company are NOT using the SP-initiated login method:

https://secure.logmeinrescue.com/Account/Login/Sso
https://secure.logmeinrescue.eu/Account/Login/Sso
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso

then you should NOT be affected by this change.

2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:

https://secure.logmeinrescue.com/sso/saml2/metadata
https://secure.logmeinrescue.eu/sso/saml2/metadata or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata
then you may need to re-import this metadata into your Identity Provider after we complete the renewal.

We would like to thank you for your patience and understanding during this time period.
Oct 4, 2024 10:36 - Oct 22, 2024 09:00 UTC

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Devices Operational

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Miradore (Mobile Device Management - MDM) Operational

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Rescue and GoToAssist (Remote Support) Under Maintenance

Rescue Under Maintenance

GoTo Assist Remote Support v5 Operational

GoTo Assist Remote support v4 Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rescue EU - Maintenance Oct 9, 2024 05:00-06:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 9th, 2024, 05:00 AM UTC to 06:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: All Rescue services will be available during the maintenance.

We would like to thank you for your patience and understanding during this time.
Posted on Oct 04, 2024 - 10:14 UTC

Past Incidents

Oct 8, 2024

GoToAssist Service Desk - Scheduled Maintenance

Completed - The planned maintenance has been cancelled.
Oct 8, 08:58 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a GoToAssist ServiceDesk service maintenance on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: 9th October, 2024 05:30 AM - 07:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration:
All maintenance will be performed within the 2 hours maintenance window.

What to expect:
The global search feature might be impacted during the maintenance window. There won't be any impact on the application.
Oct 7, 03:46 UTC

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

GoTo Connect calls audio

Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Oct 4, 18:57 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Oct 4, 18:49 UTC

Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Oct 4, 18:45 UTC

Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing call audio issues.

Our engineers are working to identify the issue and will provide another update shortly.
Oct 4, 18:37 UTC

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.