All Systems Operational
GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
GoTo Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoTo Assist Corporate - Maintenance Nov 20, 2024 07:00-09:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 20th, 2024, 07:00 AM to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect: Any customers utilizing the GoToAssist Corporate interface will experience a 2-hours period of downtime.

During this downtime, customers will be unable to start GoToAssist Corporate sessions or log into their accounts. In-flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.

Posted on Nov 06, 2024 - 18:29 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2 on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2.

What to expect:
Please take note that integrations that have not been migrated to the new GoTo Authentication API token retrieval host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/Authentication/New_Token_Retrieval_Migration_Guide/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.

Posted on Oct 21, 2024 - 15:13 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Connect API host api.jive.com on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Connect API host api.jive.com.

What to expect:
Please take note that integrations that have not been migrated to the new GoToConnect API host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/GoToConnect/GTC_Host_Migration/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.

Posted on Oct 17, 2024 - 23:33 UTC
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Connect,GoTo Resolve, join.me, Rescue, Rescue Live Guide, Rescue Live Lens, Pro, Central, Hamachi and GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 9, 2024, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect:
During the maintenance window, for up to 120 minutes all the affected products will be temporarily unavailable and outages can be expected during the process.

Rescue, Live Guide and Live Lens:
Existing Rescue sessions started and picked up will remain active, and the technicians will be able to work on them. The following features will not be available during the fail over: Registration, Technician, and Admin login, Accessing and changing anything on the website (including purchases) and any action which requires session state change (start a new session, transfer a session, hold and close a session).
No historical session data will be lost and will again be available after the maintenance is complete.

Pro and Central:
Existing remote access sessions will remain active, and the users can continue to work with no interruption. The following features will not be available during the fail over: Registration, Login to Central and or My Computers page, Accessing and changing anything on the website (user management, subscription management, purchases, reports, etc..) and through API (including desktop and mobile LogMeIn Clients), Starting new Remote Access sessions (remote control, file manager, dashboard, etc.), Host login/logout, Adding new Hosts, Modifying Host subscriptions, Executing O2M tasks.

join.me:
Existing join.me sessions will not be affected (both voice and screen sharing), but you will not be able to access the in-app functionalities like start/stop recording, mute'm & chime. The following features will not be available during the fail-over: Registration, Starting a new screen sharing and VoIP audio session, Starting a new phone audio session, Joining an existing screen sharing session (including reconnecting), Accessing and changing anything on the website (including purchases)

Hamachi:
Existing network connections will not be interrupted. The following features won't be available during the fail-over: Registration, Accessing and changing anything on the website (including purchases), Add new hosts to a network, Host comes online / go offline in networks.

GoTo Resolve:
The Commerce part in Admin Center will be affected, users would not be able to buy or assign licenses, download invoices and process quotes.

GoTo Connect:
Would not be able to do self-serve purchase activities (add seats, modify subscriptions), download invoices and process quotes.

GoToMyPC:
GoToMyPC users with TFA setup would not be able to login during the maintenance.

We would like to thank you for your patience and understanding during this time.

Oct 17, 06:18 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 06th, 2024, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.

Oct 28, 06:07 UTC
Nov 5, 2024
Resolved - We have confirmed that our systems are operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Nov 5, 02:30 UTC
Monitoring - Our engineers have implemented a fix, and we are beginning to see reports of improvement. We will continue to monitor the situation and will provide a final update once we have confirmed that all services are operational.

We will continue monitoring the situation and provide a final update shortly.

Nov 5, 00:00 UTC
Identified - Our engineers have identified the issue and are working to implement a solution.

We will provide another update shortly.

Nov 4, 23:36 UTC
Investigating - We are aware that a subset of users may be experiencing audio quality issues on calls. Our engineers are looking into the problem, and we will provide updates shortly as more information becomes available.
Nov 4, 23:13 UTC
Nov 4, 2024
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Nov 4, 16:08 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

Nov 4, 15:53 UTC
Update - We are seeing signs of improvement for code signing of binaries and we are keeping a close eye on the recovery of the system.

We will provide another update shortly.

Nov 4, 15:25 UTC
Update - Our engineers have identified the issue and are now implementing a plan to fix the issue with the download of client binaries.

We will provide another update shortly.

Nov 4, 15:12 UTC
Update - Our engineers have identified the issue and are actively working towards a resolution.
Nov 4, 14:39 UTC
Identified - Our engineers have identified an issue for Rescue, Central/Pro, GoTo Assist v4 and GoTo Assist v5 which prevents proper downloading of client binaries.

We will provide another update shortly.

Nov 4, 14:05 UTC
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.