In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 10:36 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: October 22nd, 2024, 9:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method:
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: October 9th, 2024, 05:00 AM UTC to 06:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: All Rescue services will be available during the maintenance.
We would like to thank you for your patience and understanding during this time. Posted on
Oct 04, 2024 - 10:14 UTC
Resolved -
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Oct 4, 18:57 UTC
Monitoring -
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Oct 4, 18:49 UTC
Identified -
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Oct 4, 18:45 UTC
Investigating -
We are actively investigating reports that some GoTo Connect customers may be experiencing call audio issues.
Our engineers are working to identify the issue and will provide another update shortly.
Oct 4, 18:37 UTC