As part of our commitment to providing exceptional service and reliability to our customers, the GoTo Resolve team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event.
Date and Time: August 17th, 2026, 6:00 AM to 7:00 AM (UTC)
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour-maintenance window.
What to expect: During the scheduled maintenance window, users may experience service degradation with the SentinelOne EDR integration in LogMeIn Resolve.
We would like to thank you for your patience and understanding during this time. Posted on
Aug 14, 2026 - 12:33 UTC
Resolved -
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Aug 15, 16:33 UTC
Monitoring -
Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic.
We will continue monitoring the situation and provide a final update shortly.
Aug 15, 15:52 UTC
Identified -
Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users.
We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution.
We will provide another update shortly.
Aug 15, 15:02 UTC
Resolved -
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Aug 14, 16:09 UTC
Monitoring -
Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.
Aug 14, 15:11 UTC
Update -
Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers.
WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.
Aug 13, 17:48 UTC
Update -
We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available.
We will post another update as soon as the situation progresses.
Aug 7, 19:44 UTC
Identified -
Our team is working on an issue regarding WhatsApp campaigns.
Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers.
- Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers
SMS campaigns are unaffected by this and remain functional.
We are working with Meta to resolve this situation and will post an update as soon as possible.
Aug 4, 18:11 UTC