As part of our commitment to provide exceptional service and reliability to our customers, the Grasshopper team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.
Date and Time: July 25th, 2026, 8:00 AM to 9:00 AM (UTC)
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: During the maintenance window, the Grasshopper application will be inaccessible.
We would like to thank you for your patience and understanding during this time.
Posted on
Jun 25, 2026 - 03:40 UTC
As part of our commitment to providing exceptional service and reliability to our customers, scheduled maintenance will be conducted for LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central, and Pro during the date and time listed below, due to planned Vendor maintenance.
Date and Time: August 1st, 2026, 4:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is being performed due to planned maintenance by a third‑party vendor.
Duration: All maintenance will be performed within the 6-hour maintenance window.
What to expect: During the 6‑hour maintenance window, customers may experience a brief service interruption of approximately 30 minutes. The following impacts are expected for each product
LogMeIn Rescue: Applet, TechConsole, CallingCard download will be available; however, customers will be able to download the Rescue Applet without signing in.
GoToAssist Remote Support v5: Client application download may not work.
LogMeIn Central & Pro: Installer downloads may experience degraded performance, and remote control functionality will be unavailable.
Workaround for LogMeIn Central and Pro:
Remote control sessions can still be initiated using the desktop application by following the steps below:
* Download the desktop application directly (if already installed, no download is required).
* Install the desktop application.
* Log in using the desktop application.
* Start the remote control session directly from the desktop application instead of the website.
We would like to thank you for your patience and understanding during this time.
Posted on
Jun 24, 2026 - 12:10 UTC