In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 10:36 UTC
Oct 04, 2024 - 10:36 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: October 22nd, 2024, 9:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method:
https://secure.logmeinrescue.com/Account/Login/Sso
https://secure.logmeinrescue.eu/Account/Login/Sso
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso
then you should NOT be affected by this change.
2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:
https://secure.logmeinrescue.com/sso/saml2/metadata
https://secure.logmeinrescue.eu/sso/saml2/metadata or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata
then you may need to re-import this metadata into your Identity Provider after we complete the renewal.
We would like to thank you for your patience and understanding during this time period.
Oct 4, 2024 10:36 - Oct 22, 2024 09:00 UTC
Date and Time: October 22nd, 2024, 9:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method:
https://secure.logmeinrescue.com/Account/Login/Sso
https://secure.logmeinrescue.eu/Account/Login/Sso
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso
then you should NOT be affected by this change.
2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:
https://secure.logmeinrescue.com/sso/saml2/metadata
https://secure.logmeinrescue.eu/sso/saml2/metadata or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata
then you may need to re-import this metadata into your Identity Provider after we complete the renewal.
We would like to thank you for your patience and understanding during this time period.
Oct 4, 2024 10:36 - Oct 22, 2024 09:00 UTC
GoTo Connect (Business Communication)
Operational
VoIP Calls - Deskphones
Operational
VoIP Calls - GoTo Connect Web
Operational
VoIP Calls - GoTo Connect Mobile
Operational
PSTN Calls - Inbound
Operational
PSTN Calls - Outbound
Operational
Messaging - SMS
Operational
Messaging - Chat
Operational
Administration Portal
Operational
Fax
Operational
Contact Center (Business Communication)
Operational
Contact Center
Operational
CC-Pro
Operational
Grasshopper (Business Communication)
Operational
Grasshopper
Operational
Customer Engagement (Business Communication)
Operational
Customer Engagement
Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools
Operational
GoTo Meeting
Operational
GoTo Webinar
Operational
GoTo Training
Operational
OpenVoice
Operational
GoTo Stage
Operational
join.me
Operational
GoTo Resolve (Remote Support)
Operational
Devices
Operational
Helpdesk
Operational
MDM
?
Operational
Remote Execution
Operational
Reporting
Operational
Support
Operational
Login
Operational
Miradore (Mobile Device Management - MDM)
Operational
Miradore
Operational
Rescue and GoToAssist (Remote Support)
Under Maintenance
Rescue
Under Maintenance
GoTo Assist Remote Support v5
Operational
GoTo Assist Remote support v4
Operational
GoTo Assist Service Desk
Operational
GoTo Assist Corporate
Operational
GoTo Assist SeeIt
Operational
Rescue Live Control
Operational
Rescue Live Guide
Operational
Rescue Live Lens
Operational
Rescue Lens
Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access)
Operational
Pro/Central
Operational
GoToMyPC
Operational
Hamachi
Operational
GoTo API
Operational
GoTo Assist Remote Support v5 API
Operational
GoTo Meeting API
Operational
GoTo Training API
Operational
GoTo Webinar API
Operational
GoTo Connect API
Operational
GoTo Assist Service Desk API
Operational
GoTo Assist Remote Support API
Operational
GoTo Assist Corporate API
Operational
GoTo Developer Center Frontend
Operational
Admin API
Operational
SCIM API
Operational
Authentication API
Operational
GoTo Resolve Recording and Session API
Operational
GoTo Resolve MDM API
Operational
GoTo StatusPage
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rescue EU - Maintenance
Oct 9, 2024 05:00-06:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: October 9th, 2024, 05:00 AM UTC to 06:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: All Rescue services will be available during the maintenance.
We would like to thank you for your patience and understanding during this time.
Posted on Oct 04, 2024 - 10:14 UTC
Date and Time: October 9th, 2024, 05:00 AM UTC to 06:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: All Rescue services will be available during the maintenance.
We would like to thank you for your patience and understanding during this time.
Posted on Oct 04, 2024 - 10:14 UTC