LogMeIn Rescue and G2ARS v5 - new session fails

Incident Report for GoTo Status Page

Update

Our engineers are still actively working towards a resolution with our solution provider.

We will provide another update shortly.
Posted Oct 28, 2026 - 19:58 UTC

Identified

Our engineers have identified the issue and are now actively working towards a resolution.

In the meantime, customers can retry their action as a workaround.

We will provide another update once new information is available.
Posted Oct 28, 2026 - 18:59 UTC

Investigating

We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.

Our engineers are working to identify the issue and will provide another update shortly.
Posted Oct 28, 2026 - 18:38 UTC
This incident affects: Rescue and GoToAssist (Remote Support) (Rescue).
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