GoTo Connect - Incoming PSTN calls issue in Brazil

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Posted Aug 20, 2025 - 18:21 UTC

Monitoring

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

Posted Aug 20, 2025 - 18:13 UTC

Identified

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Posted Aug 20, 2025 - 18:03 UTC

Investigating

We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil.

Our engineers are working to identify the issue and will provide another update shortly.

Posted Aug 20, 2025 - 17:58 UTC

This incident affected: GoTo Connect (Business Communication) (PSTN Calls - Inbound).