We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Aug 22, 2024 - 20:19 UTC
Monitoring
Our engineers have corrected the issue and we are monitoring the improvement.
We will continue monitoring the situation and provide a final update shortly.
Posted Aug 22, 2024 - 20:03 UTC
Update
We are seeing early signs of improvement while our engineers are still working towards a full resolution of the issue.
Posted Aug 22, 2024 - 19:07 UTC
Update
Our engineers are still actively working towards a resolution.
We will provide another update shortly.
Posted Aug 22, 2024 - 18:00 UTC
Identified
Our engineers have identified the issue and are actively working towards a resolution.
We will provide another update shortly.
Posted Aug 22, 2024 - 17:29 UTC
Investigating
We are actively investigating reports that some GoTo Contact Center customers may be unable to get new status reflected in the Agent or Supervisor dashboard .
Our engineers are working to identify the issue and will provide another update shortly.
Posted Aug 22, 2024 - 16:58 UTC
This incident affected: Contact Center (Business Communication) (Contact Center).