GoTo Connect - Softphone call issues
Incident
Report for GoTo Status Page
Resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
We will continue monitoring the situation and provide a final update shortly.
Update
Users experiencing this issue should reload their GoTo Connect softphone, to benefit from a change preformed by our engineering teams.
We will provide another update shortly.
We will provide another update shortly.
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
We will provide another update shortly.
Investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing call issues when using the GoTo Connect softphone.
Our engineers are working to identify the issue and will provide another update shortly.
Our engineers are working to identify the issue and will provide another update shortly.
This incident affected: GoTo Connect (Business Communication) (VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile).