Status: resolved - 2024-07-20 18:31:32 UTC We can confirm that following our engineers' actions, all services across our product portfolio are now 100% operational.
We will conduct an internal review of this issue and implement appropriate improvements to our systems to help prevent or minimize future recurrences.
Thank you for your patience and support throughout this incident.
Status: monitoring - 2024-07-20 14:12:05 UTC Monitoring All our products across our product portfolio are operational. Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. North America is completely restored and at full capacity. Customers in the EU, the UK, India and APAC may still experience slower than usual performance. Customers can expect to see continuing performance improvements over the course of the day today. We expect to be back at 100% capacity and normal performance within 24 hours. We will provide further updates as more information becomes available.
Status: monitoring - 2024-07-20 12:44:42 UTC Our engineers continue to closely monitor the incident and implement operational fixes suggested by CrowdStrike. We are seeing improvements and can confirm that all our products across our product portfolio are operational. We will provide further updates as more information becomes available.
Status: identified - 2024-07-19 21:31:55 UTC Our engineers continue to closely monitor the incident and implement fixes suggested by Crowdstrike. We are seeing improvements across our product portfolio. We will provide further updates as more information becomes available.
Status: identified - 2024-07-19 19:09:40 UTC Like many companies around the world, certain GoTo systems and applications were affected by the recent CrowdStrike disruption.
While a number of businesses are beginning to return to normal operation, GoTo, among others, continues to experience issues from the disruption. Our teams are working closely with our providers and vendors to remedy the situation.
We have restored some capacity, but we are not yet fully operational within certain of our systems.
We will continue to provide regular updates until everything is resolved.
Thank you for your patience and support.
Status: identified - 2024-07-19 16:58:08 UTC We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix.
We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.
Status: identified - 2024-07-19 15:25:41 UTC We are affected by an ongoing global outage at one of our third-party providers. Our engineers are actively implementing workarounds suggested by the provider and are in contact with them regarding a permanent fix.
We are closely monitoring the situation. The implementation of these fixes is a resource-intensive process that may take some time to complete. We will update you as soon as we have new information.
Status: identified - 2024-07-19 13:46:10 UTC We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix.
We are closely monitoring the situation and will update you within 90 minutes or sooner if anything changes.
Status: identified - 2024-07-19 12:33:45 UTC We are impacted by the ongoing global outage at one of our third-party providers. Our engineers are actively working on a workaround that third-party providers have suggested and are engaged with the service providers for the fix.
We are closely monitoring the situation and We will provide updates as soon as they are available.
Status: identified - 2024-07-19 12:33:30 UTC We are impacted by the ongoing global outage at one of our 3rd party providers. For all the services our products leverage from our 3rd party vendor.
Our engineers are actively working to find a workaround and are engaged with the service providers for the fix.
Status: identified - 2024-07-19 12:33:08 UTC Our engineers have identified the issue as being caused by an ongoing incident with our multiple third-party service providers, who are actively working towards a resolution.
We will provide another update as and when they become available.
Status: investigating - 2024-07-19 12:32:42 UTC We are actively investigating reports that Rescue Live Lens customers may be experiencing issues while accessing the application.
Our engineers are working to resolve the issue and will provide another update shortly.