Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 04, 2024 - 10:36 UTC
Scheduled
As part of our commitment to provide exceptional service and reliability to our customers, Rescue will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: October 22nd, 2024, 9:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method: