GoTo Connect Integrations - missing call events report

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.
Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted May 06, 2025 - 13:39 UTC

Monitoring

Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted May 06, 2025 - 13:18 UTC

Identified

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted May 06, 2025 - 13:06 UTC

Investigating

We are actively investigating reports that some Integrations customers may be experiencing missing call events report.

Our engineers are working to identify the issue and will provide another update shortly.
Posted May 06, 2025 - 12:49 UTC
This incident affected: GoTo API (GoTo Connect API).