As part of our commitment to provide exceptional service and reliability to our customers, will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
The maintenance will occur on the date and time listed below.
Date and Time: November 15th, 2025 , 6:00 AM to 8:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 2-hour (120 minutes) maintenance window.
What to expect: During the maintenance window, up to 120 minutes of service impact is expected, and the products listed below will be temporarily unavailable:
Rescue, Live Guide and Live Lens:
Rescue sessions that are already started and picked up will continue without interruption, so technicians can keep working as usual.
The following features will not be available during the maintenance Registering new accounts Technician and admin logins Accessing or making changes on the website (including purchases) Starting a new session, transferring, holding, or closing sessions No historical session data will be lost and will again be available after the maintenance is complete.
LogMeIn Pro and Central: Existing remote access sessions will remain active, and the users can continue to work with no interruption.
The following features will not be available during the maintenance Registration or creating new accounts Logging in to Central or the My Computers page Accessing or making changes on the website (such as user management, subscriptions, purchases, reports) Accessing features through the API (including desktop and mobile LogMeIn Clients) Starting new remote access sessions (remote control, file manager, dashboard, etc.) Host login or logout Adding new hosts or changing host subscriptions Executing O2M tasks
Join.Me: Existing join.me sessions (both voice and screen sharing) will continue without interruption. However, you won't be able to use certain in-app features, such as starting or stopping recordings, mute, and chime, during maintenance.
The following features will not be available during the maintenance Registering new accounts Starting a new screen sharing or VoIP audio session Starting a new phone audio session Joining an existing screen sharing session (including reconnecting) Accessing or making changes on the website (including purchases)
Hamachi: Existing network connections will not be interrupted. The following features will not be available during the maintenance Registering new accounts Accessing or making changes on the website (including purchases) Adding new hosts to your network Hosts coming online or going offline in networks
Resolve: The Commerce part in Admin Centre will be affected, users can't buy or assign licenses, download invoices and process quotes.
GoTo Connect: Cannot do self-serve purchase activities (add seats, modify subscriptions), download invoices and process quotes.
GoToMyPC: GoToMyPC users with TFA setup won't be able to login during the maintenance.
We would like to thank you for your patience and understanding during this time period.
Posted Oct 15, 2025 - 12:09 UTC
This scheduled maintenance affects: Rescue and GoToAssist (Remote Support) (Rescue, Rescue Live Guide, Rescue Live Lens), GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central, GoToMyPC, Hamachi), Purchase & Subscription Operations (New purchases, Subscription Management), LogMeIn Resolve (Remote Support) (Reporting), GoTo Meeting, GoTo Webinar, and Collaboration Tools (join.me), and GoTo Connect (Business Communication) (Administration Portal).