LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central & Pro - Vendor Maintenance
Scheduled for Jun 27, 04:00 - 10:00 UTC
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Scheduled
As part of our commitment to providing exceptional service and reliability to our customers, scheduled maintenance will be conducted for LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central, and Pro during the date and time listed below, due to planned Vendor maintenance.
Date and Time: June 27th, 2026, 4:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is being performed due to planned maintenance by a third‑party vendor.
Duration: All maintenance will be performed within the 6-hour maintenance window.
What to expect: During the 6‑hour maintenance window, customers may experience a brief service interruption of approximately 30 minutes. The following impacts are expected for each product
LogMeIn Rescue: Applet, TechConsole, CallingCard download will be available; however, customers will be able to download the Rescue Applet without signing in.
GoToAssist Remote Support v5: Client application download may not work.
LogMeIn Central & Pro: Installer downloads may experience degraded performance, and remote control functionality will be unavailable.
Workaround for LogMeIn Central and Pro:
Remote control sessions can still be initiated using the desktop application by following the steps below:
* Download the desktop application directly (if already installed, no download is required).
* Install the desktop application.
* Log in using the desktop application.
* Start the remote control session directly from the desktop application instead of the website.
We would like to thank you for your patience and understanding during this time.
Date and Time: June 27th, 2026, 4:00 AM UTC to 10:00 AM UTC
Purpose: This maintenance is being performed due to planned maintenance by a third‑party vendor.
Duration: All maintenance will be performed within the 6-hour maintenance window.
What to expect: During the 6‑hour maintenance window, customers may experience a brief service interruption of approximately 30 minutes. The following impacts are expected for each product
LogMeIn Rescue: Applet, TechConsole, CallingCard download will be available; however, customers will be able to download the Rescue Applet without signing in.
GoToAssist Remote Support v5: Client application download may not work.
LogMeIn Central & Pro: Installer downloads may experience degraded performance, and remote control functionality will be unavailable.
Workaround for LogMeIn Central and Pro:
Remote control sessions can still be initiated using the desktop application by following the steps below:
* Download the desktop application directly (if already installed, no download is required).
* Install the desktop application.
* Log in using the desktop application.
* Start the remote control session directly from the desktop application instead of the website.
We would like to thank you for your patience and understanding during this time.
This scheduled maintenance affects: Rescue and GoToAssist (Remote Support) (Rescue, GoTo Assist Remote Support v5) and GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central).