Join.me, GoToMyPC, Pro and Central - Login Issues
Incident
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Update
Our engineers follow closely the change's progression towards resolution while investigating a faster option.
Login can still be intermittently working.
We will provide another update soon.
Login can still be intermittently working.
We will provide another update soon.
Update
Our engineers have performed a change to restore functionality. It is still in progress to take full effect.
In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery.
We will provide another update when new information is available.
In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery.
We will provide another update when new information is available.
Update
Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect.
In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery.
We will provide another update shortly.
In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery.
We will provide another update shortly.
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
We will provide another update shortly.
Update
Our engineers are still working to identify the source of this issue and will provide another update shortly.
Investigating
We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login.
Our engineers are working to identify the issue and will provide another update shortly.
Our engineers are working to identify the issue and will provide another update shortly.
This incident affects: GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central, GoToMyPC) and GoTo Meeting, GoTo Webinar, and Collaboration Tools (join.me).