Pro and Central - Outlook and Microsoft 365

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Jan 23, 2026 - 22:13 UTC

Monitoring

Microsoft is confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted Jan 23, 2026 - 13:22 UTC

Update

Microsoft is continuing to address the ongoing Microsoft 365 service incident. Microsoft reports improvements in availability, but recovery efforts are still in progress, and some users may continue to experience intermittent impact. For the latest updates, please refer to Microsoft’s status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. We will continue to share updates as more information becomes available.
Posted Jan 23, 2026 - 04:12 UTC

Update

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users.

Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We will continue to update this incident as more information becomes available.
Posted Jan 22, 2026 - 22:21 UTC

Update

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users.

Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We will continue to update this incident as more information becomes available.
Posted Jan 22, 2026 - 22:19 UTC

Update

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users.

Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We will continue to update this incident as more information becomes available.
Posted Jan 22, 2026 - 22:19 UTC

Identified

We are aware of an incident impacting Microsoft 365 and Microsoft Outlook users.

Microsoft has acknowledged the incident and is actively investigating on their side. Microsoft's incident channel is https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We will continue to update this incident as more information becomes available.
Posted Jan 22, 2026 - 22:10 UTC
This incident affected: Grasshopper (Business Communication) (Grasshopper), GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central), and GoTo Connect (Business Communication) (Administration Portal).