GoTo Connect - Calling issue with GoTo App

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Posted Aug 21, 2024 - 13:46 UTC

Monitoring

Our engineers have corrected the issue and we are monitoring the improvement in service from the GoTo App.

We will continue monitoring the situation and provide a final update shortly.

Posted Aug 21, 2024 - 13:19 UTC

Identified

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Posted Aug 21, 2024 - 12:59 UTC

Update

We are still actively working on identifying the source of the issue affecting GoTo App, another update will be shared shortly.

Posted Aug 21, 2024 - 12:44 UTC

Update

We are continuing to investigate this issue.

Posted Aug 21, 2024 - 11:52 UTC

Investigating

We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls from the GoTo App.

Our engineers are working to identify the issue and will provide another update shortly.

Posted Aug 21, 2024 - 11:49 UTC

This incident affected: GoTo Connect (Business Communication) (VoIP Calls - GoTo Connect Web).