Scheduled
As part of our commitment to providing exceptional service and reliability to our customers, the Rescue team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event.
Date and Time: October 22nd, 2026, 9:00 AM to 10:00 AM (UTC)
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour-maintenance window.
What to expect: During the maintenance window, Rescue customers are only affected if both of the following conditions apply: your account uses Service Provider-initiated SSO, meaning users sign in to Rescue directly through one of the Rescue login pages, and your Identity Provider administrator has previously imported the Rescue SAML signing certificate provided by GoTo into your Identity Provider to verify authentication requests coming from Rescue. If both conditions apply, you may need to update the Rescue SAML signing certificate in your Identity Provider after the renewal has been completed on October 22, 2026. The new certificate will be available upon request starting October 15, 2026. Customers who would like to receive the new certificate in advance to prepare ahead of the maintenance window should contact Support. No downtime is expected.
We would like to thank you for your patience and understanding during this time.
Date and Time: October 22nd, 2026, 9:00 AM to 10:00 AM (UTC)
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour-maintenance window.
What to expect: During the maintenance window, Rescue customers are only affected if both of the following conditions apply: your account uses Service Provider-initiated SSO, meaning users sign in to Rescue directly through one of the Rescue login pages, and your Identity Provider administrator has previously imported the Rescue SAML signing certificate provided by GoTo into your Identity Provider to verify authentication requests coming from Rescue. If both conditions apply, you may need to update the Rescue SAML signing certificate in your Identity Provider after the renewal has been completed on October 22, 2026. The new certificate will be available upon request starting October 15, 2026. Customers who would like to receive the new certificate in advance to prepare ahead of the maintenance window should contact Support. No downtime is expected.
We would like to thank you for your patience and understanding during this time.
This scheduled maintenance affects: Rescue and GoToAssist (Remote Support) (Rescue).