GoTo Connect - inbound/outbound call failures

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Posted Jul 01, 2026 - 10:50 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 01, 2026 - 10:43 UTC

Monitoring

Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and will provide a final update shortly.

Posted Jul 01, 2026 - 10:40 UTC

Identified

Our engineers have identified the issue and are now actively working toward a resolution.

We will provide another update shortly.

Posted Jul 01, 2026 - 10:08 UTC

Investigating

We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls.

Our engineers are working to identify the issue and will provide another update shortly.

Posted Jul 01, 2026 - 09:43 UTC

This incident affected: GoTo Connect (Business Communication) (VoIP Calls - GoTo Connect Web).