GoTo Connect - Multiple notifications of inbound calls in APAC

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Jul 24, 2025 - 05:10 UTC

Monitoring

Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted Jul 24, 2025 - 04:28 UTC

Update

Our engineers keep working with the PSTN peer toward a resolution.

We will provide another update shortly.
Posted Jul 24, 2025 - 04:16 UTC

Update

Our engineers keep working with the PSTN peer toward a resolution.

We will provide another update shortly.
Posted Jul 24, 2025 - 03:00 UTC

Identified

Our engineers have identified the issue and are now actively working towards a resolution with a PSTN partner.

We will provide another update shortly.
Posted Jul 24, 2025 - 02:05 UTC

Investigating

We are actively investigating reports that some GoTo Connect customers may be experiencing multiple notifications when receiving inbound calls in the GoTo Connect app. Investigation so far shows that the issue is limited to the APAC region.

Our engineers are working to identify the issue and will provide another update shortly.
Posted Jul 24, 2025 - 01:39 UTC
This incident affected: GoTo Connect (Business Communication) (VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, PSTN Calls - Inbound).