GoTo Connect - Issue dispatching call queues to agents

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Posted Dec 04, 2024 - 15:29 UTC

Monitoring

Our engineers have corrected the issue and we are confirming that call queues are being properly dispatched to call queue agents now.

We will continue monitoring the situation and provide a final update shortly.

Posted Dec 04, 2024 - 15:10 UTC

Identified

Our engineers have identified the issue for dispatching calls to agents logged in call queues and are now actively working towards a resolution.

We will provide another update shortly.

Posted Dec 04, 2024 - 15:07 UTC

This incident affected: Contact Center (Business Communication) (Contact Center).