We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Sep 18, 2025 - 18:18 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Sep 18, 2025 - 18:03 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Sep 18, 2025 - 18:01 UTC
Investigating
We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Sep 18, 2025 - 17:59 UTC
This incident affected: Contact Center (Business Communication) (Contact Center).