We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Aug 28, 2026 - 16:24 UTC
Monitoring
Our engineers are seeing an improvement on the situation and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Aug 27, 2026 - 17:40 UTC
Update
Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central.
We will provide another update shortly.
Posted Aug 27, 2026 - 16:38 UTC
Identified
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions.
We will provide another update shortly.
Posted Aug 27, 2026 - 15:55 UTC
This incident affected: Rescue and GoToAssist (Remote Support) (Rescue) and GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central).
