Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 13, 2025 - 05:00 UTC
Scheduled
As part of our commitment to provide exceptional service and reliability to our customers, GoTo Assist Remote Support v4 and v5 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: October 13th, 2025, 05:00 AM UTC to 06:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: During the maintenance window, GoTo Assist Remote Support customers may not be able to start or join remote sessions in both v4 and v5, to access Unattended Access device list, to use recording and reporting. In-flight sessions will remain active but reporting and recording data may be lost if the session ends during the maintenance. Customers may see “GoToAssist systems are unavailable” error messages.
We would like to thank you for your patience and understanding during this time period.
Posted Oct 12, 2025 - 15:47 UTC
This scheduled maintenance affected: Rescue and GoToAssist (Remote Support) (GoTo Assist Remote Support v5, GoTo Assist Remote support v4).