As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.
Date and Time: Monday October 13th, 2025, between 09:00 AM to 10:00 AM UTC
Purpose: The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on October 29th, 2025. Therefore, we will be renewing the certificate on October 13th.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method: