Grasshopper - Issues with outbound calls

Incident Report for GoTo Status Page

Resolved

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Posted May 05, 2025 - 13:48 UTC

Monitoring

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

Posted May 05, 2025 - 13:34 UTC

Identified

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Posted May 05, 2025 - 13:26 UTC

Update

We are actively investigating reports that some Grasshopper customers may be experiencing issues with outbound calls not connecting properly.

Our engineers are working to identify the issue and will provide another update shortly.

Posted May 05, 2025 - 13:06 UTC

Investigating

We are actively investigating reports that some Grasshopper customers may be experiencing issues with the Grasshopper service.

Our engineers are working to identify the issue and will provide another update shortly.

Posted May 05, 2025 - 12:50 UTC

This incident affected: Grasshopper (Business Communication) (Grasshopper).