GoTo Contact Center - Agent experience, Goto Admin
Incident Report for GoTo Consolidated Status Page
Resolved
Incident: GoTo Contact Center - Agent experience, Goto Admin

Status: resolved - 2024-06-08 18:33:28 UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational.

Status: monitoring - 2024-06-08 18:23:51 UTC
A fix has been implemented and we are monitoring the results.

Status: identified - 2024-06-08 18:16:48 UTC
Our engineers have identified the issue as being caused by a critical services hosting component failure and are now moving affected services to another component.

Status: investigating - 2024-06-08 18:07:15 UTC
We are continuing to investigate this issue.

Status: investigating - 2024-06-08 17:59:19 UTC
GoTo Contact Center - Agent experience, Goto Admin and Analytics

We are actively investigating reports that some GoTo Connect, GoTo Connect API , GoTo Contact Center customers may be unable to load the Agent Experience, admin portal or gotoadmin voice section or the Analytics portal.

Our engineers are working to identify the issue and will provide another update shortly.

Posted Jun 08, 2024 - 18:33 UTC