Central/Pro - Session Timeout

Incident Report for GoTo Status Page

Resolved

Incident: Central/Pro - Session Timeout

Status: resolved - 2024-05-21 22:05:43 UTC
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Status: monitoring - 2024-05-21 21:46:24 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

Status: identified - 2024-05-21 21:24:51 UTC
Our engineers have identified the issue and are now actively working towards a resolution.

We have a workaround in place for Online devices only. Go to Properties and click on Connect to this Computer to start a new remote session

Status: investigating - 2024-05-21 21:04:17 UTC
Our engineers are investigating the issue, and any updates we gather will be shared soon.

Status: investigating - 2024-05-21 19:34:44 UTC
We are actively investigating reports that some Central/Pro customers may be experiencing some hosts going offline.

Our engineers are working to identify the issue and will provide another update shortly.

Posted May 21, 2024 - 22:05 UTC