Status: resolved - 2024-05-21 22:05:43 UTC We have confirmed that the issue has been resolved and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Status: monitoring - 2024-05-21 21:46:24 UTC Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Status: identified - 2024-05-21 21:24:51 UTC Our engineers have identified the issue and are now actively working towards a resolution.
We have a workaround in place for Online devices only. Go to Properties and click on Connect to this Computer to start a new remote session
Status: investigating - 2024-05-21 21:04:17 UTC Our engineers are investigating the issue, and any updates we gather will be shared soon.
Status: investigating - 2024-05-21 19:34:44 UTC We are actively investigating reports that some Central/Pro customers may be experiencing some hosts going offline.
Our engineers are working to identify the issue and will provide another update shortly.