We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Sep 18, 2025 - 18:49 UTC
Monitoring
Our engineers have corrected the issue which arose as a side-effect of mitigating the initial problem.
The main impact was an error message when starting the GoTo App, on Desktop, Web or Mobile. Recovery is going to be transparent for these clients and, specifically for the mobile app, can also be manually triggered by simply re-opening the application on the mobile device.
We will continue monitoring the situation through our internal metrics and provide a final update shortly.
Posted Sep 18, 2025 - 12:54 UTC
Update
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update as soon as it becomes available.
Posted Sep 18, 2025 - 04:25 UTC
Update
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update shortly.
Posted Sep 18, 2025 - 00:46 UTC
Update
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update shortly.
Posted Sep 17, 2025 - 22:24 UTC
Identified
Our engineers have identified a side effect issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Sep 17, 2025 - 21:31 UTC
Monitoring
Our engineers have corrected the issue and we monitoring the gradual recovery of the affected services.
We will continue monitoring the situation and provide another update shortly.
Posted Sep 17, 2025 - 19:49 UTC
Update
Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update shortly.
Posted Sep 17, 2025 - 19:47 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
Due to the nature of the issue, the effects can be varied, but include access to GoToAdmin, issues sending or receiving SMS.
We will provide another update shortly.
Posted Sep 17, 2025 - 19:21 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing issues, notably with messaging, some incoming call notifications. as well as loading GoTo Admin.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Sep 17, 2025 - 19:03 UTC
This incident affected: GoTo Connect (Business Communication) (VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, Messaging - Chat, Administration Portal).