Our engineers are seeing improvements and are actively working towards a full resolution.
We will provide another update shortly.
Posted Oct 29, 2026 - 15:22 UTC
Update
We are still actively investigating LogMeIn Rescue, Pro, Central, and G2ARS v5 attended session not starting and unattended devices not deployed.
LogMeIn Rescue customers can trust the applet as a workaround. Pro, Central and G2ARS v5 customers can continue to retry.
Our engineers are working to identify the issue. Another update will follow.
Posted Oct 29, 2026 - 14:45 UTC
Investigating
We are actively investigating reports that some LogMeIn Rescue, Pro, Central, and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Oct 29, 2026 - 14:08 UTC
This incident affects: Rescue and GoToAssist (Remote Support) (Rescue) and GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central).
