We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Jan 28, 2025 - 12:59 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Jan 28, 2025 - 12:50 UTC
Update
Our engineers continue to work towards resolution. We will provide another update shortly. Thank you for your continued patience
Posted Jan 28, 2025 - 11:32 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Jan 28, 2025 - 10:55 UTC
Investigating
We are actively investigating reports that some Central and Pro customers attempting to purchase and start a trial within the product may be experiencing issues. Please note customers can still proceed with purchases or trials through logmein.com.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Jan 28, 2025 - 10:47 UTC
This incident affected: GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central, GoToMyPC).