We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted May 27, 2026 - 15:57 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted May 27, 2026 - 15:48 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress.
We will provide another update shortly.
Posted May 27, 2026 - 15:45 UTC
Investigating
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions.
Our engineers are working to identify the issue and will provide another update shortly.
Posted May 27, 2026 - 15:17 UTC
This incident affected: Rescue and GoToAssist (Remote Support) (Rescue) and GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central).
