We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Status: identified - 2024-07-17 23:23:58 UTC The root cause of the issue has been fixed, unfortunately the already affected devices continue offline, our engineers will continue to work on bringing these devices back online automatically.
In the meantime, to manually bring a device back online try:
-First, uninstall the old software version -Then install the new version
We will provide an update on this as it becomes available.
Status: identified - 2024-07-17 12:32:04 UTC Our Engineers continue to work on fixing this issue.
We will provide an update on this as it becomes available
Status: identified - 2024-07-17 10:20:29 UTC The issue has been identified and a fix is being implemented.
Status: investigating - 2024-07-17 10:18:46 UTC We are actively investigating reports that a small subset of GoTo Resolve customers may be seeing their devices showing as offline.
Our engineers are working to identify the issue and will provide another update shortly.