We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Sep 09, 2026 - 16:14 UTC
Monitoring
Our engineers have corrected the issue and we are monitoring improvements with the affected product features.
We will continue monitoring the situation and provide a final update shortly.
Posted Sep 09, 2026 - 15:56 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Sep 09, 2026 - 15:50 UTC
Investigating
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Sep 09, 2026 - 15:46 UTC
This incident affected: Rescue and GoToAssist (Remote Support) (Rescue) and GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central).
