We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Apr 18, 2025 - 09:24 UTC
Monitoring
Our engineers have corrected the issue, and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Apr 18, 2025 - 09:09 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Apr 18, 2025 - 08:53 UTC
Investigating
We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Apr 18, 2025 - 08:14 UTC
This incident affected: GoToMyPC, Pro, Central, and Hamachi (Remote Access) (Pro/Central).