Internal Administrative Systems - Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 04:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: April 26th, 2025, 4:00 AM UTC to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 6-hours maintenance window.

What to expect: Our common payment services won't be available. Customers may not be able to perform payments or add new seats.

We would like to thank you for your patience and understanding during this time.
Apr 26, 2025 04:00-10:00 UTC
GoTo Connect (Business Communication) Under Maintenance
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Under Maintenance
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Under Maintenance
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Under Maintenance
LogMeIn Resolve (Remote Support) Under Maintenance
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Under Maintenance
Support Operational
Login Operational
LogMeIn Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Under Maintenance
Rescue Under Maintenance
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Under Maintenance
Rescue Live Guide Under Maintenance
Rescue Live Lens Under Maintenance
Rescue Lens Under Maintenance
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Under Maintenance
Pro/Central Under Maintenance
GoToMyPC Operational
Hamachi Under Maintenance
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Grasshopper - Maintenance May 3, 2025 08:00-09:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, Grasshopper will conduct a service maintenance on the date and time listed below.
Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: May 3rd, 2025, 08:00 AM UTC to 09:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 60-minute maintenance window.

What to expect: The Grasshopper application will be inaccessible and dialing will be unavailable for a short duration of 15 minutes within the maintenance window.

We would like to thank you for your patience and understanding during this time period.
Posted on Apr 11, 2025 - 05:00 UTC
Apr 26, 2025

Unresolved incident: Internal Administrative Systems - Maintenance.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 23rd, 2025, 5:30 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Apr 22, 04:45 UTC
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Pro and Central - "D error" when downloading the MSI for remote control or add computer functions.
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Apr 18, 09:24 UTC
Monitoring - Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Apr 18, 09:09 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Apr 18, 08:53 UTC
Investigating - We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions.

Our engineers are working to identify the issue and will provide another update shortly.
Apr 18, 08:14 UTC
Apr 17, 2025

No incidents reported.

Apr 16, 2025
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: April 16th, 2025, 5:30 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Apr 11, 12:43 UTC
Apr 15, 2025
ITSG products - Marketing Websites - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 12:52 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 12:39 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, an internal administrative system will conduct a service maintenance on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event.

Date and Time: April 15th, 2025, 07:00 AM UTC to 11:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hours maintenance window.

What to expect: For few products like LogMeIn Central, LogMeIn Pro and LogMeIn Rescue for a short duration during the maintenance window, few customers may not be able to perform payments or add new seats.

We would like to thank you for your patience and understanding during this time
Apr 10, 10:00 UTC
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage