Monitoring - Our engineers have corrected the issue which arose as a side-effect of mitigating the initial problem.
The main impact was an error message when starting the GoTo App, on Desktop, Web or Mobile. Recovery is going to be transparent for these clients and, specifically for the mobile app, can also be manually triggered by simply re-opening the application on the mobile device.
We will continue monitoring the situation through our internal metrics and provide a final update shortly.
Sep 18, 2025 - 12:54 UTC
The main impact was an error message when starting the GoTo App, on Desktop, Web or Mobile. Recovery is going to be transparent for these clients and, specifically for the mobile app, can also be manually triggered by simply re-opening the application on the mobile device.
We will continue monitoring the situation through our internal metrics and provide a final update shortly.
Sep 18, 2025 - 12:54 UTC
Update - Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update as soon as it becomes available.
Sep 18, 2025 - 04:25 UTC
We will provide another update as soon as it becomes available.
Sep 18, 2025 - 04:25 UTC
Update - Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update shortly.
Sep 18, 2025 - 00:46 UTC
We will provide another update shortly.
Sep 18, 2025 - 00:46 UTC
Update - Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update shortly.
Sep 17, 2025 - 22:24 UTC
We will provide another update shortly.
Sep 17, 2025 - 22:24 UTC
Identified - Our engineers have identified a side effect issue and are now actively working towards a resolution.
We will provide another update shortly.
Sep 17, 2025 - 21:31 UTC
We will provide another update shortly.
Sep 17, 2025 - 21:31 UTC
Monitoring - Our engineers have corrected the issue and we monitoring the gradual recovery of the affected services.
We will continue monitoring the situation and provide another update shortly.
Sep 17, 2025 - 19:49 UTC
We will continue monitoring the situation and provide another update shortly.
Sep 17, 2025 - 19:49 UTC
Update - Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics.
We will provide another update shortly.
Sep 17, 2025 - 19:47 UTC
We will provide another update shortly.
Sep 17, 2025 - 19:47 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.
Due to the nature of the issue, the effects can be varied, but include access to GoToAdmin, issues sending or receiving SMS.
We will provide another update shortly.
Sep 17, 2025 - 19:21 UTC
Due to the nature of the issue, the effects can be varied, but include access to GoToAdmin, issues sending or receiving SMS.
We will provide another update shortly.
Sep 17, 2025 - 19:21 UTC
Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing issues, notably with messaging, some incoming call notifications. as well as loading GoTo Admin.
Our engineers are working to identify the issue and will provide another update shortly.
Sep 17, 2025 - 19:03 UTC
Our engineers are working to identify the issue and will provide another update shortly.
Sep 17, 2025 - 19:03 UTC
GoTo Connect (Business Communication)
Partial Outage
VoIP Calls - Deskphones
Partial Outage
VoIP Calls - GoTo Connect Web
Partial Outage
VoIP Calls - GoTo Connect Mobile
Partial Outage
PSTN Calls - Inbound
Operational
PSTN Calls - Outbound
Operational
Messaging - SMS
Operational
Messaging - Chat
Partial Outage
Administration Portal
Partial Outage
Fax
Operational
Contact Center (Business Communication)
Operational
Contact Center
Operational
CC-Pro
Operational
Grasshopper (Business Communication)
Operational
Grasshopper
Operational
Customer Engagement (Business Communication)
Operational
Customer Engagement
Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools
Operational
GoTo Meeting
Operational
GoTo Webinar
Operational
GoTo Training
Operational
OpenVoice
Operational
GoTo Stage
Operational
join.me
Operational
LogMeIn Resolve (Remote Support)
Operational
Devices
Operational
Helpdesk
Operational
MDM
?
Operational
Remote Execution
Operational
Reporting
Operational
Support
Operational
Login
Operational
LogMeIn Miradore (Mobile Device Management - MDM)
Operational
Miradore
Operational
Rescue and GoToAssist (Remote Support)
Operational
Rescue
Operational
GoTo Assist Remote Support v5
Operational
GoTo Assist Remote support v4
Operational
GoTo Assist Service Desk
Operational
GoTo Assist Corporate
Operational
Rescue Live Control
Operational
Rescue Live Guide
Operational
Rescue Live Lens
Operational
Rescue Lens
Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access)
Operational
Pro/Central
Operational
GoToMyPC
Operational
Hamachi
Operational
GoTo API
Operational
GoTo Assist Remote Support v5 API
Operational
GoTo Meeting API
Operational
GoTo Training API
Operational
GoTo Webinar API
Operational
GoTo Connect API
Operational
GoTo Assist Service Desk API
Operational
GoTo Assist Remote Support API
Operational
GoTo Assist Corporate API
Operational
GoTo Developer Center Frontend
Operational
Admin API
Operational
SCIM API
Operational
Authentication API
Operational
GoTo Resolve Recording and Session API
Operational
GoTo Resolve MDM API
Operational
Purchase & Subscription Operations
Operational
New purchases
Operational
Self Serve
Operational
Trial initiation
Operational
Subscription Management
Operational
GoTo StatusPage
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rescue Maintenance - SAML Certificate Update 2025 Oct 13, 2025 09:00-10:00 UTC
As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.
Date and Time: Monday October 13th, 2025, between 09:00 AM to 10:00 AM UTC
Purpose: The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on October 29th, 2025. Therefore, we will be renewing the certificate on October 13th.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method:
https://secure.logmeinrescue.com/Account/Login/Sso (https://secure.logmeinrescue.com/Account/Login/Sso)
https://secure.logmeinrescue.eu/Account/Login/Sso (https://secure.logmeinrescue.eu/Account/Login/Sso)
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso (https://secure.logmeinrescue-enterprise.com/Account/Login/Sso)
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso (https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso)
then you should NOT be affected by this change.
2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:
https://secure.logmeinrescue.com/sso/saml2/metadata (https://secure.logmeinrescue.com/sso/saml2/metadata)
https://secure.logmeinrescue.eu/sso/saml2/metadata (https://secure.logmeinrescue.eu/sso/saml2/metadata)
or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata (https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata)
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata (https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata)
then you may need to re-import this metadata into your Identity Provider after we complete the renewal.
We would like to thank you for your patience and understanding during this time period.
Posted on Sep 16, 2025 - 11:03 UTC
Date and Time: Monday October 13th, 2025, between 09:00 AM to 10:00 AM UTC
Purpose: The certificate we use to sign SAML 2.0 authentication requests initiated from LogMeIn Rescue login page is about to expire on October 29th, 2025. Therefore, we will be renewing the certificate on October 13th.
Duration: All maintenance will be performed within the 1-hour maintenance window.
What to expect: To ensure uninterrupted service, we kindly request that you update the SAML certificate stored on your end to the new one before the specified maintenance window.
If your security policy requires that certain certificates issued by external service providers (such as LogMeIn Rescue) should be explicitly trusted in advance, you might need to add this certificate to your company’s Trusted Certificate Store before we start using the new one for digital signing.
1. If the technicians in your company are NOT using the SP-initiated login method:
https://secure.logmeinrescue.com/Account/Login/Sso (https://secure.logmeinrescue.com/Account/Login/Sso)
https://secure.logmeinrescue.eu/Account/Login/Sso (https://secure.logmeinrescue.eu/Account/Login/Sso)
https://secure.logmeinrescue-enterprise.com/Account/Login/Sso (https://secure.logmeinrescue-enterprise.com/Account/Login/Sso)
https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso (https://secure.logmeinrescue-enterprise.eu/Account/Login/Sso)
then you should NOT be affected by this change.
2. If our SAML 2.0 signing certificate was imported in your Identity Provider by downloading our SAML 2.0 metadata from:
https://secure.logmeinrescue.com/sso/saml2/metadata (https://secure.logmeinrescue.com/sso/saml2/metadata)
https://secure.logmeinrescue.eu/sso/saml2/metadata (https://secure.logmeinrescue.eu/sso/saml2/metadata)
or
https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata (https://secure.logmeinrescue-enterprise.com/sso/saml2/metadata)
https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata (https://secure.logmeinrescue-enterprise.eu/sso/saml2/metadata)
then you may need to re-import this metadata into your Identity Provider after we complete the renewal.
We would like to thank you for your patience and understanding during this time period.
Posted on Sep 16, 2025 - 11:03 UTC
GoTo Assist Corporate - Maintenance Oct 18, 2025 06:00-11:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.
Date and Time: October 18th, 2025, 06:00 AM to 11:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 5-hour maintenance window.
What to expect: GoToAssist Corporate customers may observe intermittent connectivity issues during the maintenance window.
We would like to thank you for your patience and understanding during this time period.
Posted on Sep 04, 2025 - 00:52 UTC
Date and Time: October 18th, 2025, 06:00 AM to 11:00 AM UTC
Purpose: This maintenance is to ensure and maintain system performance and stability.
Duration: All maintenance will be performed within the 5-hour maintenance window.
What to expect: GoToAssist Corporate customers may observe intermittent connectivity issues during the maintenance window.
We would like to thank you for your patience and understanding during this time period.
Posted on Sep 04, 2025 - 00:52 UTC