GoTo Status Page Status

All Systems Operational

GoTo Connect (Business Communication) Operational

VoIP Calls - Deskphones Operational

VoIP Calls - GoTo Connect Web Operational

VoIP Calls - GoTo Connect Mobile Operational

PSTN Calls - Inbound Operational

PSTN Calls - Outbound Operational

Messaging - SMS Operational

Messaging - Chat Operational

Administration Portal Operational

Fax Operational

Contact Center (Business Communication) Operational

Contact Center Operational

CC-Pro Operational

Grasshopper (Business Communication) Operational

Grasshopper Operational

Customer Engagement (Business Communication) Operational

Customer Engagement Operational

GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational

GoTo Meeting Operational

GoTo Webinar Operational

GoTo Training Operational

OpenVoice Operational

GoTo Stage Operational

join.me Operational

GoTo Resolve (Remote Support) Operational

Devices Operational

Helpdesk Operational

MDM Operational

Remote Execution Operational

Reporting Operational

Support Operational

Miradore (Mobile Device Management - MDM) Operational

Miradore Operational

Rescue and GoToAssist (Remote Support) Operational

Rescue Operational

GoTo Assist Remote Support v5 Operational

GoTo Assist Remote support v4 Operational

GoTo Assist Service Desk Operational

GoTo Assist Corporate Operational

Rescue Live Control Operational

Rescue Live Guide Operational

Rescue Live Lens Operational

Rescue Lens Operational

GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational

Pro/Central Operational

GoToMyPC Operational

Hamachi Operational

GoTo API Operational

GoTo Assist Remote Support v5 API Operational

GoTo Meeting API Operational

GoTo Training API Operational

GoTo Webinar API Operational

GoTo Connect API Operational

GoTo Assist Service Desk API Operational

GoTo Assist Remote Support API Operational

GoTo Assist Corporate API Operational

GoTo Developer Center Frontend Operational

Admin API Operational

SCIM API Operational

Authentication API Operational

GoTo Resolve Recording and Session API Operational

GoTo Resolve MDM API Operational

GoTo StatusPage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GoTo Authentication API - Shutdown of api.getgo.com/oauth/v2 Jan 15, 2025 13:00-14:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2 on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Authentication API namespace api.getgo.com/oauth/v2.

What to expect:
Please take note that integrations that have not been migrated to the new GoTo Authentication API token retrieval host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/Authentication/New_Token_Retrieval_Migration_Guide/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.
Posted on Oct 21, 2024 - 15:13 UTC

GoTo Connect API - Shutdown of api.jive.com Jan 15, 2025 13:00-14:00 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting the shutdown of the deprecated GoTo Connect API host api.jive.com on the following date and time listed below.

Date and Time: January 15, 2025, 01:00 PM UTC

Purpose: This maintenance is to shutdown the deprecated GoTo Connect API host api.jive.com.

What to expect:
Please take note that integrations that have not been migrated to the new GoToConnect API host before the shutdown will no longer work, to guarantee a smooth transition and to avoid any possible disruptions to your integrations please follow the migration guide at https://developer.goto.com/guides/GoToConnect/GTC_Host_Migration/

Our team has diligently worked to ensure a seamless transition process. However, should you encounter any unexpected issues or have concerns, please do not hesitate to reach out to us via email at developer-support@goto.com.

We would like to thank you for your cooperation during this shutdown.
Posted on Oct 17, 2024 - 23:33 UTC

Past Incidents

Nov 20, 2024

GoTo Assist Corporate - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Corporate will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 20th, 2024, 07:00 AM to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours maintenance window.

What to expect: Any customers utilizing the GoToAssist Corporate interface will experience a 2-hours period of downtime.

During this downtime, customers will be unable to start GoToAssist Corporate sessions or log into their accounts. In-flight sessions will not be affected.

We would like to thank you for your patience and understanding during this time period.
Nov 6, 18:29 UTC

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

GoTo Connect, GoTo Resolve, Rescue, Rescue Live Guide, Rescue Live Lens, Pro, Central, Hamachi, join.me and GoToMyPC - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:00 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Connect,GoTo Resolve, join.me, Rescue, Rescue Live Guide, Rescue Live Lens, Pro, Central, Hamachi and GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 9, 2024, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect:
During the maintenance window, for up to 120 minutes all the affected products will be temporarily unavailable and outages can be expected during the process.

Rescue, Live Guide and Live Lens:
Existing Rescue sessions started and picked up will remain active, and the technicians will be able to work on them. The following features will not be available during the fail over: Registration, Technician, and Admin login, Accessing and changing anything on the website (including purchases) and any action which requires session state change (start a new session, transfer a session, hold and close a session).
No historical session data will be lost and will again be available after the maintenance is complete.

Pro and Central:
Existing remote access sessions will remain active, and the users can continue to work with no interruption. The following features will not be available during the fail over: Registration, Login to Central and or My Computers page, Accessing and changing anything on the website (user management, subscription management, purchases, reports, etc..) and through API (including desktop and mobile LogMeIn Clients), Starting new Remote Access sessions (remote control, file manager, dashboard, etc.), Host login/logout, Adding new Hosts, Modifying Host subscriptions, Executing O2M tasks.

join.me:
Existing join.me sessions will not be affected (both voice and screen sharing), but you will not be able to access the in-app functionalities like start/stop recording, mute'm & chime. The following features will not be available during the fail-over: Registration, Starting a new screen sharing and VoIP audio session, Starting a new phone audio session, Joining an existing screen sharing session (including reconnecting), Accessing and changing anything on the website (including purchases)

Hamachi:
Existing network connections will not be interrupted. The following features won't be available during the fail-over: Registration, Accessing and changing anything on the website (including purchases), Add new hosts to a network, Host comes online / go offline in networks.

GoTo Resolve:
The Commerce part in Admin Center will be affected, users would not be able to buy or assign licenses, download invoices and process quotes.

GoTo Connect:
Would not be able to do self-serve purchase activities (add seats, modify subscriptions), download invoices and process quotes.

GoToMyPC:
GoToMyPC users with TFA setup would not be able to login during the maintenance.

We would like to thank you for your patience and understanding during this time.
Oct 17, 06:18 UTC

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

GoToMyPC - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:30 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 06th, 2024, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Oct 28, 06:07 UTC